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rtp1001 Privacy Policy: What We Do With Your Data

This Privacy Policy explains exactly how rtp1001 collects, uses and protects the personal information you share when you open an account, make a deposit via DANA or QRIS…

Account data handled securelyDANA, OVO, GoPay & QRIS transaction privacyData retention limits appliedYour right to request data deletionJakarta & Surabaya access covered

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Explore What This Privacy Policy Covers

rtp1001 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account on rtp1001, we collect the name, phone number and email address you submit during phone verification. We also record transaction identifiers for deposits and withdrawals processed through DANA, OVO, GoPay, QRIS, virtual account and bank transfer — including BCA, BRI, Mandiri

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and BNI rails. This data is used solely to operate your account, verify payments and resolve disputes. We do not sell your personal information to third parties, and we share it with payment processors only to the extent needed to clear your transaction. Eligibility and data
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retention periods depend on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Any Privacy Concern

If you have a question about how we handle your data, want to request a copy of the information we hold, or need to flag a data concern, our support team is available around the clock. You can reach us through live chat directly on the rtp1001 site, by email at our dedicated privacy address, or via WhatsApp for faster replies during Jakarta and Surabaya business hours. We aim to respond to all privacy requests within 72 hours.

Team online

Live Chat

Open the chat widget on rtp1001 any time, 24 hours a day, and ask our agents directly about your account data, stored payment details or deletion requests.

Email Support

Send your privacy request to our dedicated support email. Include your registered phone number so we can locate your account and respond within 72 hours.

Message us on WhatsApp for a faster reply on data access or DANA and QRIS transaction records. Available during standard Indonesia business hours daily.

HOW WE HANDLE DATA

Browse Our Data Handling and Security Practices

rtp1001 applies specific technical and procedural controls to every stage of your data lifecycle — from account creation through payment processing to account closure.

Phone Verification Security

Your phone number is verified via a one-time code before account access is granted. We store only a hashed reference after verification, not the raw OTP.

Payment Data Isolation

DANA, OVO, GoPay and QRIS wallet identifiers are stored in a separate encrypted layer from your profile data and are accessible only by our payment reconciliation process.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how you move between the lobby, cashier and account settings pages. No third-party ad cookies are placed without your consent.

Retention Limits

Account and transaction data is kept for the period required by applicable regulations and then deleted. The exact period depends on local law, and you can ask us for the specific limit that applies to your account.

Data Access Requests

You may request a copy of every data point we hold on you via live chat or email. We will compile and deliver a structured summary within 72 hours of receiving your request.

Account Closure & Deletion

When you close your account, we anonymise your profile data within 30 days and purge payment identifiers unless retention is required under local law for transaction audit purposes.

Switch Through Common Privacy Policy Questions

The questions below are the ones we receive most often about the rtp1001 Privacy Policy. If your question is not covered here, open a live chat and our team will give you a direct answer about your account data.

We collect your name, phone number, email address and the device identifier used during registration. Payment method references — such as your DANA or OVO wallet ID — are added when you make your first deposit.

QRIS scan data and GoPay reference numbers are stored in an encrypted payment vault, separate from your profile. Only our automated reconciliation process and authorised disputes staff can access these records.

Yes. Send a request through live chat or email, including your registered phone number. We will compile a full data summary and deliver it to you within 72 hours of verifying your identity.

We share data only with payment processors — such as DANA, OVO and bank transfer rails like BCA or Mandiri — strictly to clear your transactions. We do not sell or rent your personal information to any other party.

Retention periods depend on local law. In general, active account data is held while your account remains open; transaction records are archived for the legally required audit period, then deleted or anonymised.

Contact our support team via live chat or WhatsApp and submit a deletion request with your registered phone number. We will anonymise your profile within 30 days, subject to any mandatory retention requirements under local law.

Yes. This Privacy Policy applies to all accounts accessed where local law permits. Data practices, consent requirements and retention rules are applied in line with applicable Indonesian regulations as they stand at the time of your account activity.

rtp1001 Privacy Policy: What We Do With Your Data

Reach Us About Any Privacy Concern

Live Chat

Email Support

WhatsApp

Browse Our Data Handling and Security Practices

Phone Verification Security

Payment Data Isolation

Cookie Usage

Retention Limits

Data Access Requests

Account Closure & Deletion

Switch Through Common Privacy Policy Questions

01 What personal data does rtp1001 collect when I open an account?

02 How does rtp1001 protect my QRIS and GoPay transaction records?

03 Can I request a copy of all data rtp1001 holds on me?

04 Does rtp1001 share my data with third parties?

05 How long does rtp1001 keep my account and payment data?

06 How do I ask rtp1001 to delete my account data?

07 Does the rtp1001 Privacy Policy apply to me in Indonesia?

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